First of all, you need to download the WOSH mobile application, create your account and indicate your delivery location (Your collection point is "puilaetco"). You will then simply add the items of your choice to your cart, select your pickup and delivery preferences (dates and time slots) and finally confirm your order. You will then receive a confirmation e-mail with the details of your order. Did you make a mistake? Don't worry, you can cancel or modify your order up to 1 hour before pickup.

Yes! You can modify your order up to 1 hour before the pickup. Our laundry partners will be checking your bag to ensure that the order matches the contents of your order. If an item is missing or added, you will be notified and your balance total will automatically be updated.

Your item is not in the list or you don't know which one to choose? Just put it in the laundry bag and mention it in the comment of your order. We professionally sort each order as it arrives, then we will select the best option for your item. If you have any questions about our prices, feel free to contact us by email, we will be happy to answer you.

Your clothes are in safe hands, cases of missing items are extremely rare, thanks to our tracing system we are able to find the items in minutes. If any issues occur, please email us to report the issue, with further details and pictures of the item, if available. We will carry out a full investigation to find out what happened.

If we aren’t able to locate your items, we’ll reimburse you in accordance with our terms and conditions. Please note that we’d be required to get notified within 2 days after delivery. 

On you first order, we invite you to use a disposable bag with your user_id on it. Your items will then be returned in the chosen reusable bag. From then on, you will be able to use the same bag for all your future orders. Furthermore, if we notice that you did not select a bag at the time of your order or that the chosen bag is not optimal for the items you ordered, a new Wosh bag will be assigned to you. 

Be aware that the reusable Wosh bags have a deposit system so that when you no longer need the bag you can get a refund. Feel free to contact us by email for more information on this subject.  

We collect payment (credit card and WOSH Wallet) once we start cleaning your clothes, after the collection and sorting process. Credit card and Bancontact payments are processed through a highly secure platform (Stripe), we do not store any sensitive data on our servers. 

If you no longer need your Wosh bag for future orders, you can return it to us (as long as it is in good condition). To get your deposit back, send us an email at hello@wosh.be, with your ID number and the number of bags you want to return, we will then contact you to proceed with the refund.